College - Author 1
College of Agriculture, Food and Environmental Sciences
Department - Author 1
Experience Industry Management Department
Degree Name - Author 1
BS in Recreation, Parks, and Tourism Administration
Date
6-2020
Primary Advisor
Keri Schwab, College of Agriculture, Food and Environmental Sciences, Experience Industry Management Department
Additional Advisors
Brian Greenwood, College of Agriculture, Food and Environmental Sciences, Experience Industry Management Department
Abstract/Summary
The elevated nature and intentional design of fine dining set it apart from the normalcy of eating food and create an environment where guests are valued. The purpose of this study was to compare the fine-dining experience design practices of selected Michelin star restaurants. Restaurants Azurmendi and Per Se were selected for examination in this study. Both restaurants’ Yelp and Tripadvisor reviews were analyzed using an instrument developed by the researcher. Conclusions were drawn from the findings, indicating that Azurmendi and Per Se have well-executed experience design practices with few areas for improvement in customer service, atmosphere, and food and beverage. Industry, restaurant, and future research recommendations were made from these conclusions. One industry recommendation is to stimulate all five senses to prompt the creation of memories and a willingness to return or recommend an experience.
URL: https://digitalcommons.calpoly.edu/expindsp/13