Purpose – The purpose of this paper is to outline the development of a Skype-based, study abroad reference service.

Design/methodology/approach – The paper discusses the criteria used for technology and situates the project in the literature on study abroad reference services.

Findings – Using Skype, a free video-conferencing software, allows librarians to offer reference services to study abroad students effectively, easily, and without new technologies or significant cost.

Originality/value – The paper offers other librarians strategies for developing and launching similar programs and shares challenges encountered to prepare librarians for success in their own projects.


Library and Information Science



URL: https://digitalcommons.calpoly.edu/lib_fac/80