Postprint version. Published in Proceedings of 1997 IEEE International Conference on Systems, Man and Cybernetics: Orlando, FL, October 12, 1997, pages 2351-2356.
The definitive version is available at https://doi.org/10.1109/ICSMC.1997.635278.
The purpose of this paper is to describe work in progress on a project which is designed to study how multimedia training may impact people’s mental models of sample processes. A tutorial is under development which helps people learn how to construct an abstract model of the steps needed to produce a letter on a typewriter, and how to change this model when the task moues to a computerized setting. Subjects have been recruited to participate in this study, and the current status of the project is discussed.
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