BS in Recreation, Parks, and Tourism Administration
Recreation, Parks, and Tourism Administration Department
Each NBA arena holds the key to the ultimate fan experience. In order for facility managers to make sure that the arena upholds that ultimate fan experience, it is critical for NBA teams to evaluate which management trends are being best utilized to create the best fan experience possible. The purpose of this study was to examine the trends in management of NBA arenas. Data were collected from the 30 National Basketball Association franchises and operators of the 29 NBA arenas. The instrument used consisted of a checklist and a section for written notes. Results from the study indicated that many of the management trends were categorized into the following groups: food service, entertainment, guest services, seating options, and special arena features. This is a crucial baseline study to be used in the future by NBA facility managers and sport marketers to determine success and shifts in trends.