Postprint version. Published in References Services Review, Volume 38, Issue 2, January 1, 2010, pages 264-273.
NOTE: At the time of publication, the author Sarah Cohen was not yet affiliated with Cal Poly.
Purpose – The purpose of this paper is to outline the development of a Skype-based, study abroad reference service.
Design/methodology/approach – The paper discusses the criteria used for technology and situates the project in the literature on study abroad reference services.
Findings – Using Skype, a free video-conferencing software, allows librarians to offer reference services to study abroad students effectively, easily, and without new technologies or significant cost.
Originality/value – The paper offers other librarians strategies for developing and launching similar programs and shares challenges encountered to prepare librarians for success in their own projects.
Information and Library Science