Published in Library Worklife, Volume 2, Issue 7, July 1, 2005. Copyright © 2005 by the authors. Published by ALA-APA. The definitive version is available at http://www.ala-apa.org/newsletter/vol2no07/hrpractice.html.
NOTE: At the time of publication, the author Katherine O'Clair was not yet affiliated with Cal Poly.
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