BA in Liberal Arts and Engineering Studies
Liberal Arts and Engineering Studies Program
This paper investigates different usability testing methods, and details a final usability testing procedure for the PolyXpress application. Usability testing varies greatly and depends on the size, scope, and budget of a project. Jakob Nielsen, a usability expert, says usability testing generally involves finding test users, asking the users to perform representative tasks with the design, and observing/documenting what happens. There are three main types of usability testing methods: traditional, discount, and going-out-of-business. The methods range in scale, complexity, and cost. This paper specifically details the unique combination of the three main methods that should be used as the usability testing procedure for PolyXpress. PolyXpress usability testing should consist of recruiting five to fifteen test users, who are lead by a facilitator reading from a script, and should be documented using a GoPro camera with a Head Strap Mount, screen capture video using Display Recorder, and written notes. This paper also includes a list of recommendations for PolyXpress from preliminary usability testing.