Date

3-2016

Degree Name

BS in Industrial Engineering

Department

Industrial and Manufacturing Engineering Department

Advisor(s)

Tao Yang

Abstract

Delays due to miscommunication of between the pilot and ground service providers are increasing. The objective of this project is to develop a new method of communication between pilots, line service technicians and customer service agents. This will be achieved first through an investigation into current methods and state of the industry, followed by a survey conducted with a group of pilots and flight schools. This culminates in a web application that will take the deficiencies identified in the survey, to make sure ground service or fuel orders are explicitly clear and minimize the probability of a mis-fueling, overlooked fueling, or anything else that could cause a delayed ground service and unhappy customer. The web application, named "SkyCSR" was developed in Visual Studio in an ASP.NET environment. It has an area for FBO’s to login and view inbound arrivals as well as upcoming fuelings. The application also has a place for pilots to input their ground service needs and also a separate page for fuel orders. During the two iterations, the web application received positive feedback, with most of those who reviewed it saying it would be useful to have. The down fall, is that pilots use so many apps already that it is difficult to get a stand-alone app, like this one, "off the ground" so to speak. The recommendation for this web application would be to try an integrate it with already existing applications and websites (i.e. ForeFlight, FltPlan.com) that are already widely used and have saturated the pilot market, but not yet developed a side for the Fixed Base Operators.

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