The purpose of this paper is to present some understandings of the human problem-solving activity that we have gained in the Collaborative Agent Design Research Center (CADRC) over the past two decades. Since we feel strongly that the human decision-maker should be an integral component of any computer-based decision-support system, it follows that we would have endeavored to incorporate many of the elements that appear to be important to the user in the design of these systems. The complexity of the human cognitive system is evidenced by the large body of literature that describes problem-solving behavior and the relatively fewer writings that attempt to provide comprehensive explanations of this behavior. Our contributions in this field are confined to the identification of important elements of the problem-solving activity and exploration of how these elements might influence the design of a decision-support system.


Software Engineering



URL: http://digitalcommons.calpoly.edu/cadrc/40