Published in Proceedings of InterSymp-1997: The 9th International Conference on Systems Research, Informatics and Cybernetics: Baden-Baden, Germany, August 19, 1997, pages 71-82.
Publisher's website: http://www.iias.edu
The design of useful human-computer collaborative decision-support systems requires some understanding of the behavioral and organizational characteristics of human problem solving practices. This paper identifies the principal areas in which computer-based decision making assistance is particularly attractive and critically examines several human problem solving traits that may not be appropriate for direct emulation in the computer-assisted environment. In particular, the author examines the manner in which emotions and hierarchical leadership structures could unnecessarily inhibit the realization of the full potential of a human-computer partnership. Finally, a number of guiding principles are proposed for the design of computer-based decision-support systems.